Questions
The things people actually ask before booking. If yours is not here, call us.
What happens if my flight is delayed?
We track your flight from the moment it departs, so we adjust automatically. Airport pickups include a generous free wait measured from when your aircraft actually reaches the gate — not from your scheduled landing time. You are not charged for a delay outside your control.
Is the price really final?
Yes. Your quote includes the fare, gratuity, tolls, taxes and any airport fee. It can only change in three situations: you add a stop on the day, you keep the vehicle waiting well beyond the free grace period, or you ask us to change the trip. Each of those is priced and disclosed before you book.
Do I need to tip the chauffeur?
No. Gratuity is already included in every quote and passes in full to your chauffeur. You are welcome to add more if you wish, but nothing further is expected.
How many passengers and bags fit?
A luxury sedan takes up to 3 passengers with 3 large cases. A luxury SUV takes up to 6 passengers with 6 large cases. If you are close to either limit, choose the larger vehicle — golf clubs, skis and pushchairs take more room than people expect.
How far in advance should I book?
We are a pre-booked service rather than an on-demand one, and we ask for at least a few hours notice. For weddings, proms and airport runs at peak times, book as far ahead as you can — the calendar fills quickly in spring and early autumn.
When am I charged?
Nothing is taken when you reserve online. We confirm availability first, then arrange payment with you directly before you travel.
What if I need to cancel?
Cancel free of charge up to 24 hours before your pickup. Inside 24 hours the full fare may be charged, because the vehicle and chauffeur are already committed to you.
Can I book for somebody else?
Yes, and it is common. Tell us who is travelling and we will send the trip details to them as well as to you. Their name appears on the chauffeur’s sheet, not yours.
Do you carry child seats?
Yes, at no extra charge, but tell us when you book. Seats have to be fitted to the specific vehicle before it leaves, so it is not something we can arrange on the day.
How is this different from a rideshare?
The price is fixed and never surges. The vehicle is ours, not whatever happens to be nearby. Your chauffeur is licensed, background-checked and named to you in advance. And if something goes wrong, you reach a person who already knows your booking.
Still deciding?
Get a price with no obligation, or talk it through with us.